🖥️ Overview
Some Mailbird for Mac users, particularly those using ARM M Series MacBooks with external 4K monitors, may experience blurry or fuzzy text. This is a known macOS issue that affects various applications, not just Mailbird for Mac, and is unfortunately beyond our control. However, the issue may impact either all apps displayed on an external monitor, or only certain ones, depending on one's setup.
🧪 Suggested Workarounds
While this issue may not be fully resolvable, the steps below have helped some customers improve display clarity:
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Reduce the HiDPI Resolution
- Lower your monitor's resolution by 50%. For example, from
3440 x 1440to1720 x 720. This can enhance the sharpness of text and UI elements.
- Lower your monitor's resolution by 50%. For example, from
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Use a USB-C to DisplayPort Cable
- Using a USB-C-to-DisplayPort cable instead of HDMI can increase your monitor’s refresh rate to 60Hz, resulting in better overall image quality.
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Try the BetterDisplay App
- The third-party app BetterDisplay allows you to create custom HiDPI resolutions. Many customers have had success with their resolution set to
1920 x 804. This offers a good balance between text clarity and screen space.
- The third-party app BetterDisplay allows you to create custom HiDPI resolutions. Many customers have had success with their resolution set to
📚 Learn More
For community experiences and additional tips, check out this Reddit thread discussing the issue in more detail.
🤝 Need More Help?
We understand how frustrating this issue can be, and we're truly sorry it's affecting your experience. If you need assistance with any of the suggestions above, reach out to our Customer Happiness Team. We'll always be happy to help.