Problems sending emails
If you are having problems sending emails in Mailbird for Mac, you might experience different behaviours. If you can't send emails successfully, one of the following scenarios might occur:
- Emails fail to send entirely
- Emails remain in your Drafts folder
- You receive an error message when sending an email
There may also be other ways in which this issue might present itself besides these examples, but in any case we would always suggest these quick and easy fixes listed below before contacting us for assistance.
How to fix
This problem is frequently caused by a firewall or antivirus software blocking access, or by an incorrect SMTP server settings, Please try taking the following steps to resolve this issue:
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Try sending an email, with your firewall, antivirus, or proxy (if you are using one) disabled.
- We always suggest whitelisting Mailbird for Mac in whichever security software you make use of on your Mac device.
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Make sure that you can successfully send an email from your web mail.
- Log into your email account directly via your webmail (e.g. gmail.com, outlook.com, etc.) and check whether or not you can still send emails from there.
- If you are unable to do this, then this points to a problem with your email provider and you should contact them directly.
- If on the other hand you are able to send an email successfully, then please continue reading.
- Log into your email account directly via your webmail (e.g. gmail.com, outlook.com, etc.) and check whether or not you can still send emails from there.
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Make sure that your Outgoing server settings are correct.
- First, search for your email provider's SMTP setting on our Mail Settings page by clicking here.
- Once you have your SMTP information, click on the Settings icon in Mailbird for Mac (i.e the cog down the left-hand panel).
- Now click on Accounts at the top of the menu, and then click on the affected account down the left-hand side of the menu, and finally click on Settings in the middle of the menu.
- You will now be able to view your Outgoing server details.
- In this section, you will need to check that the information listed for your email account (such as the port number, the server name, and the encryption type) matches the information which you have found on our Mail Settings page.
- If it does not match simply manually edit this information to ensure that it is the same as what you found in your search.
If none of these steps work, then please reach out to us via our Contact Form, and include a copy of your log file for us to examine (to find out how to retrieve your log file, please refer to this article).